Gap Analysis service provides channel with head start on their ISO certification programmes

Intact Integrated Services, a leading Cisco Service Extension Partner (SEP), has launched a Gap Analysis service to help channel partners clearly identify the different process steps they need to take to achieve ISO certification.

The new service is part of Intact's portfolio of channel-friendly Service Improvement Programmes. This new service provides organisations with a rapid audit of their existing systems and processes and a 'Gap Analysis' of how far their current business differs from specific ISO standards and recognised industry best practice.

Intact's high level Gap Analysis services compares existing core business processes, practices and documentation with the requirements of the relevant individual or multiple ISO standards. Once an initial audit is completed, Intact provides channel organisations with recommendations on the resources and actions needed to fill any gaps, as well as an overview of the timelines necessary to achieve certification.

"Gap Analysis is an important first step for channel partners in achieving certification to specific ISO standards, and provides a valuable stepping stone between initial certification discussions and actually getting ISO programmes underway," commented Intact's Managing Director, Bob Dalton. "At a time when channel organisations are increasingly focusing on higher value sales propositions, it's essential that they are able to support these more complex activities with the appropriate levels of process management and standards adherence. Gap Analysis and our additional Service Improvement programmes can play a key role in positioning channel partners to take advantage of higher value opportunities."

Intact's Gap Analysis service is based on interviews with key members of the partner organisation to initially establish the business' current position in relation to the required standard. Once this analysis is complete, Intact prepares a detailed analysis report and presents the results to the partners senior management team, along with a proposal with realistic costings and timescales to achieve the desired certification results. Gap Analysis can also provide a platform for certification for additional standards at a later date, significantly streamlining the process.

Gap Analysis is part of Intact's expanding portfolio of Integrated Management Systems that provide partners across the entire IT spectrum with ISO Certification Programme Management solutions - for themselves or their customers, and cover quality, information security, ITIL-based IT service management, business continuity and environmental management. In addition to Gap Analysis, specific services include Certification Programme Management, Risk Assessment, Business Continuity and Managed IMS Services.

About Intact Integrated Services

Intact Integrated Services Ltd is an independent provider of project, support and managed services solutions to the ICT industry. The company is an exclusively partner-focused organisation as well as being a leading Cisco Service Extension Partner, providing lifecycle service offerings to Cisco partners, systems integrators, telcos and service providers.

Intact's service capability covers LAN/WAN infrastructures, IP communications, wireless and security, and physical infrastructure deployment, to a wide range of server-based computing and application skills including data centre design and deployment, storage and application development and support. Intact' s services are backed by dual 24x7 Managed Service Centres in Slough and Croydon, delivering both support and managed services to a wide range of clients.

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