Motorola centralises remote management for enterprise mobile devices

The Enterprise Mobility business of Motorola, Inc. has announced the availability of its Mobility Services Platform 3.2 (MSP 3.2), which offers enhanced management capabilities to maximise enterprise mobile device uptime and utilisation among mobile workers. 

At the press of a few buttons, this comprehensive enterprise mobility management solution can control up to 100,000 mobile devices across an enterprises network around the world helping businesses realise the full benefits of mobility applications. With remote provisioning, monitoring and management, MSP 3.2 delivers a hassle-free mobile computing experience to help enterprises manage a broad set of devices within retail, transportation and logistics, warehouse and healthcare environments.

MSP 3.2 provides a seamless and secure management architecture to quickly and cost-effectively add new rugged mobile computers, enterprise digital assistants or bar code scanners on the network from out-of-the-box to running business-critical applications in seconds. Network administrators can wirelessly provision mobile computers from virtually any location without having to physically handle devices when updating operating systems, firmware, applications and security to meet the latest IT compliance policies. For enterprise devices that are either lost or stolen, MSP 3.2 can lock down or wipe the device of key information based on local policy or remotely from the management console. 

With MSP 3.2, administrators have access to a robust set of monitoring and analysis tools to improve enterprise mobile device reliability both inside and outdoors. Motorolas MSP 3.2 solution offers proactive issue management capabilities to monitor the health and performance of devices to spot developing issues and avoid service disruptions, helping to reduce maintenance costs and eliminate unnecessary worker downtime. MSP 3.2 also collects meaningful enterprise device metrics including available memory and storage, battery usage, power cycles, scans, and wireless network signal quality. In addition, IT managers can deliver customised messages to end-users, alert them to issues and provide simple instructions to fix or update applications. These highly flexible functions provide organisations with the rich data needed to better understand and troubleshoot isolated problems. 

As the enterprise mobile workforce continues to expand and applications become more advanced, businesses must find ways to support mobile workers and troubleshoot mobile computing issues faster and more cost-effectively, said Boris Metlitsky, senior vice president of product development, Motorola Enterprise Mobility business. Motorolas MSP 3.2 is enabling the next wave of enterprise mobility by protecting organizations IT investments by providing anywhere, anytime error-proof staging and provisioning. By dramatically reducing the time and expense typically associated with device management and delivering a productivity increase, MSP 3.2 provides a nearly instant return on their investment.  

The MSP 3.2 software application can be easily integrated into any enterprise environment running standards-based, off-the-shelf server equipment. This simplifies installation by not requiring additional hardware for the mobile management solution and lowers the enterprise mobility deployment cost.

MSP 3.2 is now shipping on Motorola MC35, MC50, MC70, and MC75 Enterprise Digital Assistants (EDA), MC3000 and MC9000 mobile computers, and Motorola Micro Kiosk self-service devices. Additionally MSP 3.2 supports a wide array of non-Motorola mobile devices such as mobile printers, signature capture pads and registers to ease device management for the network administrator.

MSP 3.2 is part of Motorolas Mobility Suite, a comprehensive, reliable, scalable, enterprise software suite that allows organizations to effectively connect, communicate and control their wireless devices, applications resident on those devices and wireless (WLAN) infrastructure. The Mobility Suite consists of robust modular software products that provide the planning and day-to-day management tools needed to address the most significant and costly challenges associated with enterprise mobility solutions deployment, optimisation, management, and protection throughout the lifecycle of the entire mobility solution.

About Motorola

Motorola is known around the world for innovation in communications.  The company develops technologies, products and services that make mobile experiences possible. Our portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile devices and Bluetooth accessories. Motorola is committed to delivering next generation communication solutions to people, businesses and governments. A Fortune 100 company with global presence and impact, Motorola had sales of US $36.6 billion in 2007.