Beaverbrooks relies on Vodat International to stay ahead on customer service

Beaverbrooks, a prestige UK retail jeweller and recently named as one of the top 10 organisations to work for in the UK*, is reporting substantial business benefits after upgrading its network solution from Vodat International, in terms of customer service, stock taking and access to data.

The upgrade includes the addition of 3G as back up and Wireless access points across Beaverbrooks 62 stores, making the sales process more personal and enabling store staff to complete a transaction with the customer instead of having to guide them to another part of the store. It will also enable Beaverbrooks to have even more resilience with Vodats PCI Compliant EFT processing service that is currently being implemented.

Beaverbrooks is passionate about customer service and by selecting Vodat for IP telephony, it is able to offer its customers a higher level of service. When customers are calling in they are directed to the right place and calls are managed more efficiently. 

Patrick Walker head of MIS for Beaverbrooks, said, Whilst it is early days, with this system only just having been rolled out, the new system is already enabling our Area, Display, and Training managers to get better access to our Head Office systems when in store. They can now easily connect to our wireless network giving them full and quick access to all our systems. Our Auditing team and store teams are also benefiting as they can now utilise the wireless network to carry out store stock takes more efficiently by utilizing wireless stocktaking guns.

He continued, In the future, it is our intention to connect hand held point of sale terminals to our main POS using Vodats wireless network so we can deliver the ultimate in customer service. We also want to ensure our systems, which rely on 'real time' connectivity to our Head Office and Credit Card Acquirer, are always available, so we have invested in Vodats 3G system to provide backup to our existing Vodat MPLS broadband network.

Mike Bielinski, chief executive of Vodat International, said, This is a good example of how Vodat continually works with its clients to create more value and improvement in their business systems through the innovative use of technology 

Beaverbrooks success is built upon providing first class customer service and looks to recruit the best possible staff. The company was voted number three (and top retailer) in Sunday Times top 100 Companies to work for in 2008. 

*Compiled by the Great Place to Work Institute


About Beaverbrooks

Beaverbrooks is a jewel in the high street since 1919. A family owned company, it has 700 Beaverbrooks employees. You dont buy jewellery every day, but when you do, its a special occasion. We know that making the right choice takes time, and we have plenty of time for you, but no fuss, just the sort of help you want, when you want it.


About Vodat International

Vodat International specialises in providing communication solutions to high street retailers. Vodats specialist knowledge and experience in retailing enables it to leverage value from each of its clients networks through the development and application of retail specific products and services.  Vodats client base includes an impressive range of high street names placing it as the leading player in its chosen sector and the 8th fastest growing telecommunications company in the UK (source: Plimsoll report 2008).

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