DVLA meets government target with new scanning solution

The Driver & Vehicle Licence Agency (DVLA) the government department responsible for issuing driving licences and vehicle registrations within the UK has installed a new scanning solution to improve processing times for V5C Vehicle Registration Certificates.

The new solution, supplied by document processing specialist BancTec, ensures DVLA complies with the target set by the Secretary of State to issue new vehicle registration certificates within 14 days. Richard Harris, Project Manager, DVLA stated, We have worked very hard in order to gain significant improvements throughout the entire scanning process, and the BancTec system has played an important role in helping us to achieve these targets.

Installed at DVLA headquarters in Swansea, the new solution incorporates BancTecs DocuScan 9000 high speed scanner/sorter and IntelliSCAN document capture software application. The system currently processes on average 40,000 documents a day at the DVLA offices and automatically sorts scanned documents into individual pockets for streamlined post-scanning operations.

Harris continued, Our team has made significant steps in improving every process, from document preparation to data capture, and by moving to the BancTec system we are now scanning all our V5C certificates within the necessary 24-hour timeframe. For the first time we are also able to scan in high speed colour, significantly improving the image clarity for our data entry operators. This has resulted in continually hitting our data accuracy target of 97.5% as well as reducing the number of rejected documents.

DVLA are currently testing a second DocuScan device to capture a range of additional driver and vehicle related documents including; car tax refunds, police request forms and vehicle import and export documents. Harris commented, With the high speed scanners in place we will have enough capacity to add all our remaining document streams allowing us to centralise our entire operations. We envisage that in the near future we will be able to replace our microfilm library, currently the largest in the UK, with a digital archive that will allow us to provide easier and faster access to customers driver and vehicle documents.

James Silcock, Business Development Director EMEA, BancTec Ltd, said, The BancTec system provides the first step in helping DVLA to centralise their document processes. We are looking forward to working closely with them to further streamline their operations, ensure compliance targets are met and reduce operational costs.


About DVLA

The Driver and Vehicle Licensing Agency is an Executive Agency of the Department for Transport (DfT). The Agency is accountable to the Secretary of State and Ministers and, through them, to Parliament and the public, for efficient and effective management of the Agency and its responsibilities. The primary aims of DVLA are to facilitate road safety and general law enforcement by maintaining registers of drivers and vehicles, and to collect vehicle excise duty (car tax).

About BancTec

BancTec is a global business process outsourcing, applications and services company delivering high volume, mission-critical solutions to automate and streamline data and transactional business processes. Founded over 30 years ago, BancTec strives to improve customer operations, enhance productivity and reduce operating costs within the supply chain and retail channel. The company represents some of the most prominent manufacturers of Auto ID products in the UK and its range of value added solutions provides its clients with significant benefits in managing, tracking and streamlining logistical and retail operations. The company has over 3,000 employees serving over 5,000 customers in 50 countries around the world.

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