DICOM Group: Information Capture Technology Streamlines The Processing of Documents at Jordan Kuwait Bank

DICOM Group plc today announced the results of a key installation at the Jordan Kuwait Bank (JKB), one of Jordan's renowned and distinguished banks. The company's industry-leading Kofax Ascent Capture platform and VirtualReScan (VRS) technology was implemented at JKB to streamline the processing of 20,000 documents the bank receives daily from its 45-branch network of banking centres all over Jordan.

JKB needed an information capture solution that would reduce potential document indexing errors, and help manage the large volume of documents it receives from around its distributed network of banking centers. In addition to assigning indexing values to customer accounts documents, JKB wanted to create a system that would assure that any changes made to a customer 's account, such as address or payment schedule modifications, could be implemented, then routed to the appropriate staff for processing.

Jordan-based solution provider, 01 Systems worked with JKB to help streamline the companys information capture needs by prescribing a solution that would reduce processing delays, enhance the quality of information that was being entered into the system and improve JBKs ability to deal with large images for the purpose of archiving content. The recommended Kofax Ascent Capture system automatically captures the information on documents and forms, and delivers reliable, retrievable information into business applications and databases.

"The Ascent Capture platform enabled us to maintain complete control over our document processing workflow, and provide accurate indexing and classification of customer documents, said Adnan Mansour, JKB Senior Systems Manager-IT Department. We expect that the new system will pay for itself and offer a significant return in our investment.

In addition, Kofax's VRS technology was employed to improve both image quality and optical character recognition (OCR) accuracy, deliver unmatched image quality and eliminate the need to rescan document images because of an automatic check for and adjustment of alignment (skew), brightness, contrast or image-clarity inconsistencies.

As the result of the implementation, JKB has been able to reduce the number of paper documents being sent between its branch locations and internal departments. Due to this reduction in manual document sorting, JKB has reassigned staff resources to other areas within the organisation.

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