BARTEC GmbH was the first user of the DocuWare module CONNECT to R/3. Already since 1996, this security specialist has been improving its customer service with the help of document management. Thanks to its integration of SAP, it has also been incorporating the storage of electronic documents in its central processes since 1999. Additional production facilities will be added in succession.
This specialist for security technology has seamlessly connected its central document pool to an existing SAP-R/3 environment. In order to make all business processes electronic, not only paper accounts payable invoices are captured in an electronic form at BARTEC GmbH, even documents directly out of SAP such as contract confirmations or orders are included. DocuWare CONNECT to R/3 makes it possible to follow all archiving strategies typically conducted by SAP: early, concurrent and late archiving included.
The processes supported range from the handling of goods, including purchasing and warehousing, to the areas of planning, production and sales. DocuWare supports the entire process chain that begins with order confirmation and goes to generating invoices. Thanks to its DocuWare-SAP integration, loads of space was saved and the companys customer service was significantly improved.
Employees are now able to concentrate on handling orders, rather than wasting their time searching for information. Customers are provided with information much more quickly about current or long-completed transactions.
The company is currently planning on expanding its successful integration of SAP R/3 and its central document pool to additional BARTEC locations. This also includes connecting every production facility of the 22 worldwide sales organizations to the central SAP/R3 system found at its Bad Mergentheimer, Germany headquarters, making sure that everyone has access to its savvy system of integrated document management.