Mobile workforce solutions providers Infomill and Cognito have today announced the formation of a partnership programme. The agreement will deliver a comprehensive mobile solution providing customers with a fully-integrated system for real-time parts identification and remote ordering.
Infomill's flagship product, PartsArena, allows a vast amount of technical information to be stored and accessed on a Pocket PC. This information can include exploded parts diagrams, service data and installation instructions. Where there is a need to replace defective components in the field, mobile service engineers can identify the part required from the diagram then order it at the click of a button. This order is then processed in real-time using Cognito's Activus FormsPlus user interface.
"PartsArena is designed to link with virtually any mobility solution, but Cognito's Activus is ideal," says Infomill's Business Development Director Stephen Wilshaw. "Field engineers want to be able to easily identify and enquire about, or order, new parts. With this method there is no need to write down long numbers or phone them in, which has associated scope for error."
Cognito, who recently relauched their managed mobile data product suite as Activus , offer a unique and robust method for transmitting the new parts order. Using the Activus solution makes the order fast, reliable and secure essential elements for a busy engineer.
"For us, PartsArena provides an essential element further enhancing the service we can offer our customers," comments Ranjan Selva Rajah, Cognito's Strategic Alliances Manager. "It means that remote workers are armed with all of the job information they need, the means to complete and transmit completed job sheets and also have access to all of the technical data required."
With the integrated PartsArena / Activus solution, field service engineers have everything they need on a single device and are able to operate more effectively in a paperless environment with less scope for error.