FieldCentrix announced today that Honeywell has increased the scope of its award-winning FieldCentrix Enterprise implementation to meet international service requirements and provide a consistent service platform for its facility management customers worldwide. Honeywell began the global roll-out to support Honeywell service centres in Europe, the United States, Canada, South America and Asia-Pacific on September 13.
The expansion includes FieldCentrix FX Service Center dispatch and call centre software, as well as 2,000 additional licenses of FieldCentrix FX Mobile wireless software and mobile devices with Windows Mobile software for Pocket PCs, to support field service technicians throughout Europe and Asia-Pacific; and FieldCentrix FX e-Service Web portal for worldwide customer self-service.
"We continue to implement new technology to provide customers across the globe with consistent, best-in-class service delivery," said Laura Schultz, vice president of global marketing for Honeywell Building Solutions. "The success of the first project with FieldCentrix in North America was a significant factor in deciding to extend the solution worldwide."
Dubbed Field Automation Service Technology (FAST), Honeywell originally deployed FieldCentrix FX Mobile software in 2001 to automate 1,400 field technicians in the United States and Canada. The solution helped Honeywell eliminate 93 percent of its paperwork, increase productivity by 3,000 hours a week, reduce the billing cycle from weeks to days, streamline reporting processes from weeks to days, and reduce service ticket processing by 67 percent. In addition, Computerworld magazine recognised the implementation with a "Best Practices in Mobile & Wireless" award in May 2004.
"We are extremely pleased that Honeywell has chosen us once again to fulfil its quality and customer service initiatives," said Rick Roll, CEO of FieldCentrix. "We look forward to helping Honeywell gain the same outstanding operational and financial advantages globally that they achieved in North America."
Roll-out across Honeywell systems in Europe will continue into 2005. Once the implementation is complete, FieldCentrix will be supporting up to 4,000 Honeywell field technicians on one global, 24X7 system.
FieldCentrix Enterprise is a mobile service management solution that strategically automates and streamlines manual processes and centralises disparate applications associated with service lifecycle management. The robust solution eliminates the costs and inefficiencies of a tactical, paper-based operation, optimises service resources, and provides standardised practices to support key business improvement initiatives and fast deployment.
Honeywell's European field service technicians will also be equipped with state-of-the art Microsoft Windows Mobile-based devices running FieldCentrix FX Mobile software.
"In creating Windows Mobile software, Microsoft sought a platform that would inspire companies to create innovative solutions for the problems being faced by enterprises on a daily basis," said Julie Wymetalek, manager of the Mobility Partner Advisory Council at Microsoft Corp. "With FX Mobile software, FieldCentrix has created a unique mobile experience for its customers. We congratulate them on the ongoing work with Honeywell, and on their ability to provide smart connectivity and improved communication options with Windows Mobile-based devices."