Automatic document management and data capture specialist, ITESOFT, is now processing 50 million documents a year for the retail industry following the successful launch last year of its software suite, ITESOFT.Freemind.
In a bid to improve customer retention and supplier relations the retail industry is utilising automatic document processing and data capture solutions to gain competitive advantage through an enhanced understanding of customer requirements, elimination of low added value tasks, faster delivery times through reduced processing times, faster supplier payment cycles as well as an overall reduction in disputes.
ITESOFT are a major European solution provider with more than 500 clients, 10000 workstations and process one thousand million documents each year worldwide and have installed automatic document processing solutions for the likes of Kiabi, La Redoute, Marie, Tupperware, Cultura and House of Fraser.
ITESOFT UK marketing director, Tom Fox said, "The retail industry is leading the way when it comes to automating its Invoice and document processing.
"The Mail Order industry were one of the first sectors to adopt automatic processing solutions to process the large number of order forms received on a daily basis enabling improved efficiency and increased cost savings however the technology has now been embraced across the entire retail sector to process cheques, delivery slips, invoices and even gift tokens."
The new software suite, ITESOFT.FreeMind, covers the whole processing chain: capture, quality control, automatic classification and identification, OCR, indexing, and management of documents. In addition ITESOFT.FreeMind automatically feeds into document and workflow management systems and ERP or CRM applications, further reducing manual input and improving data integrity.
ITESOFT UK marketing director Tom Fox concluded, "The cost of retaining a customer is three to four times less than finding a new one. The retail industry continues to receive important client information on paper. If this information is not easily accessible then it will impact on the businesses bottom line and effect customer service and customer loyalty."