CALOR SERVICE SIGNS UP EXTECH DATA SYSTEMS

Calor Service, one of Italys most important companies working in the servicing of heating and air conditioning systems, adopts Extech printers to obtain better day to day performance by their service technicians. Calor Services is the Official Service Centre for Caldaie Beretta: one of the most famous Italian manufacturers of heating and air conditioning devices.

According to Italian national laws regarding periodic technical inspection, Calor Service is authorized to grant technical certification for the correct functionality of heating systems through combustion analysis.

When a technician working in field assistance and maintenance is going to visit his customers he needs to ensure he has the correct spare parts, technical manuals and hardware.

During the periodic technical inspection visit, every module in the system was checked manually: a very time consuming way of operating. Mistakes would sometimes make either the technicians or the office administrators job more complicated, because they had to take time to interpret what was written.

Marco Turolla from Nordelettronica, the Italian distributor for Extech and for Psion Teklogix said: We were approached by Calor to assist in the automation process. The most important feature to obtain a successful way of managing this job is to use powerful and affordable instruments, both portable computers and printers.  Putting systems like this in the hands of field service technicians makes them more efficient, streamlines and quickens basic functions, such as billing and spare parts ordering, and can save many many euros!

Now technicians are using Extech mobile printers so that at the end of the visit an inspection report is printed out for the customer, signed by the technician.  This prevents wasting time explaining details to the customer as they had done previously. Now everything is very clearly readable.

Calor Service is located very near to Milan, the most important Italian city for business, industries and services. Since the 80s Calor Services has operated technical support, assistance, and maintenance services within a 50 km radius of its headquarters. The company also manages a spare parts warehouse to give its customers companies and private users - real-time assistance.