Esker Software is providing automated fax delivery software to H J Heinz as part of SAP Direct Packaged Services to enable the global food manufacturer to fax purchase orders direct from its SAP system.
Whilst working on its first SAP implementation in Europe, Heinz was looking for a simple, scalable solution for sending standard SAP output direct to its customers. "Other solutions analysed were expensive or provided functionality that we did not require. We then found the SAP Automated Fax Packaged Service in the SAP Direct catalogue. It looked like it could provide the functionality we needed at a fixed cost," said John Glennon, Senior Project Manager with H J Heinz.
"Our fundamental requirement was to fax purchase orders to suppliers direct from our SAP system using fax numbers from the Vendor master file. The Packaged Fax solution did this without any problems and we are now looking to extend the use of the fax capabilities - for example to fax order acknowledgement reports each evening to our key customers."
Bashrat Din, Managing Director, Esker Software UK, said: "We are delighted that SAP customers such as Heinz are benefiting from Esker's automated fax software as part of SAP Direct Packaged Services. Our solutions help customers improve, simplify or automate their existing SAP fax operations and deliver immediate additional value to their SAP investment."
SAP works with packaged service provider Proceed Solutions to leverage complementary software such as Esker's solutions which allow customers to send either fax or email directly from their SAP environments.
With the automated fax packaged service from SAP Direct, customers can benefit from a one-stop-shopping solution that includes the appropriate software, installation, configuration and knowledge transfer for key users. Once the packaged service is implemented, customers can output via fax the most commonly used business documents, including purchase orders, invoices, sales acknowledgements and customer statements, directly from the SAP system, saving time and reducing overall communication costs.