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Channel Talk
Views and opinions from within the channel

How can manufacturers help VARs during the recovery?
Mark Beauchamp, European marketing manager for Citizen Systems Europe, considers what manufacturers can do for resellers as the market recovers in 2010.
CRM Mobility expected to help resellers create customer loyalty
One of the biggest challenges facing resellers is the problem of churn and losing customers to the competition. Resellers need to create added value within their client base in order to secure customer loyalty, especially in the current tough market conditions
The Glamorous World of Energy Harvesting
Energy harvesting is the use of ambient energy to create electricity for small or mobile equipment and it started with such things as the bicycle dynamo and the piezoelectric gas lighter.
Designer IT Brands – So Last Year
As the country emerges from recession it would appear that the willingness to pay over the odds to so-called ‘designer brands’ for IT services is a thing of the past as firms turn to mid-tier suppliers for value and service.
One small step for man, one giant leap for staff morale
A few subtle changes make all the difference, says business consultant. Sales are falling, communication is lacking and motivation is at a seasonal low. In other words, it’s February.
Storming the Market
Schools are set to storm the IT market en masse this half term with their unspent budgets.
How To: Turn Customer Relationships Into Bottom Line Growth
Genesys identifies ways that businesses can improve the customer relationship and increase the bottom line by £millions in the coming year
Better online experience for customers is key.
“Has the BIG FREEZE cost your business BIG BUCKS?”
The Federation of Small Businesses (FSB) has estimated that the recent bad weather, widespread commuter disruption and school closures, has cost the UK business economy at least £600 million a day and that a business continuity plan could be your answer to such severe weather disruption.
SEO made simple with social networking
Driving traffic to your website through social networking can bring huge financial benefits according to Manchester's online experts at a recent round table discussion.
Complacent employees admit to sending sensitive information using vulnerable methods
Survey findings highlight companies may be at risk of data theft despite 46 per cent of employees admitting they worry about information getting into the wrong hands
ScanSource Europe Partner Tour attracts over 1000 attendees
After a string of successful events across Europe, ScanSource Europe has revealed that more than 1000 people attended the Partner Tour in 2009.
Employee absenteeism because of bad weather could cost £230 million
The Forum of Private Business (FPB) is warning that the cost of a single day of employee absenteeism because of the freezing winter conditions could be at least £230 million.
Making business flow
IT Reseller spoke with CEVA Logistics' executive vice president UK and Ireland, Leigh Pomlett, and senior vice president IS&S Northern Europe, John Court, about how IT plays critical role in ensuring the company best serves its customers.
Storage industry confused over deployment of Cloud-based services
The storage industry is still confused as to why cloud-based services are deployed within organisations, reveals a survey.
Industrialisation of Hacking Will Dominate The Next Decade
Imperva delineates five key security trends UK Organisations will face during the next ten years
Letter to the Editor
While two-factor authentication (2FA) is becoming the de-facto standard for remote access to server-based business applications, most enterprises are still accessing their SaaS applications, including Salesforce.com and Google Apps, with passwords that can be easily compromised.
Storage industry confused over deployment of Cloud-based services
The storage industry is still confused as to why cloud-based services are deployed within organisations, reveals a survey
The ‘Nail It, Then Scale It’ Guide to Moving into Managed Services.
This paper explores the advantages and potential risks associated with moving into Managed Services, and presents GFI Software’s recommended ‘Nail It, Then Scale It’ model for successfully adding this service to your business offering.
Psion Teklogix select CSI as its SAP partner
CSI was selected because of its depth and breadth of SAP skills, particularly in the areas of warehousing and logistics, shop floor data capture, RFID, Speech Recognition and workforce mobilisation.
Get real, and use the recession as a positive agent of change
Thought leadership
retailers cannot afford to wait for the recession to end in their quest to improve sales and profitability.
Printronix welcomes new executive leadership
Industrial and business printing solutions manufacturer, Printronix, has announced that after 35 years at the helm, Robert A. Kleist has stepped down as Printronix’s chief executive officer and president, turning the reins over to Randy Eisenbach.
RFID TagSource to distribute Tracient RFID readers
RFID TagSource have signed a distribution agreement whereby RFID TagSource will distribute Tracient’s RFID reader products in the US, Canada and Mexico.
Motivating Your Team During Tough Times
In today's turbulent economic market, even the strongest and most powerful corporate icons are challenged to find ways to improve their efficiencies. As they require more work from fewer numbers of people, their top priority is having effective leaders and motivators who can propel their group to greatness.
How technology can drive retail sales and strengthen customer service
Doug Hargrove, Chief Marketing Officer at retail technology expert Torex, provides advice on how retailers can use modern productivity tools to support their business in the current recession and beyond.
Letter to the Editor
As use of the Software as a Service model for application delivery gains momentum, growing numbers of VARs and ISVs are looking to evolve from ‘on premise’ suppliers to offering customers a robust and secure managed service option.
Channel management strategies when times are tough
By Sweeni S. Ponoth, director in i2's Retail and Consumer Industries business sector.
Companies across the board are reducing headcount, experiencing unprecedented price, brand, and market share erosion, and dealing with excess capacity and double-digit decreases in sales, all of which have resulted in retailer and supplier bankruptcies.
The Handheld Group and Getac Technology Corporation enters into strategic partnership
The two companies have jointly announced the beginning of a strategic partnership to expand rugged handheld business.
Getac unveils new RFID tracking & management system
GETAC Technology Corp. has launched a new RFID tracking & management system, developed to offer customers a total solution for accurately tracking assets, equipment, goods or personnel in real-time.
Fujitsu research reveals retailers have reined in IT spending but no further budget cuts expected
Research commissioned by Fujitsu has revealed that retailers are continuing to tighten their belts in light of the current economic climate, with 95% expecting the recession to last up to another two years.
Companies are confusing supplier performance with supplier relationships
Many organisations see supplier relationship management (SRM) as a process focused on monitoring the performance of their suppliers, rather than as a collaborative, two-way relationship that can deliver value for both parties.

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