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Brits queue-up to complain about shopping

Brits queue-up to complain about shopping

It has been said that even if he is alone, an Englishman forms an orderly queue of one.

Customer service is a key differentiator for businesses, but many are falling short

Customer service is a key differentiator for businesses, but many are falling short

Customer service is a key differentiator for UK businesses. Brand reputation, competitiveness and position within the market are highly influenced by a company's ability to provide good customer service.

GoInStore wins Retailing Technology of the Year Award at the National Technology Awards

GoInStore wins Retailing Technology of the Year Award at the National Technology Awards

GoInStore, a UK-based developer of a first-person shopping experience for online customers, has won the Retailing Technology of the Year Award at the National Technology Awards.

Action selects SAP SuccessFactors solutions to support rapid retail growth

Action selects SAP SuccessFactors solutions to support rapid retail growth

SAP SE has announced that Netherlands-based retailer Action has selected the SAP SuccessFactors HCM Suite to support its business growth by simplifying its human resources (HR) function.

85% of theme park visitors want an Artificial Intelligence system

85% of theme park visitors want an Artificial Intelligence system

85% of consumers in the US, UK, China, Japan and Malaysia want theme parks to use artificial intelligence (AI) systems for ID verification so their visits are as trouble-free as possible, a survey by Omnico has found.

Retailers must prepare for increased uptake of new tech or risk being left behind

Retailers must prepare for increased uptake of new tech or risk being left behind

Many retailers aren't able to properly meet the demand of increasingly popular retail technology and may be stretching their infrastructure to breaking point, warns retail IT service provider, Barron McCann.

Ideal Shopping Direct deploys Route Genie to drive growth and boost customer experience

Ideal Shopping Direct deploys Route Genie to drive growth and boost customer experience

Ideal Shopping Direct, the multi-channel home shopping retailer, has signed a five-year contract to deploy Route Genie, the advanced carrier management software, to help facilitate the next stage of its growth across the UK and overseas.

Controlled and consistent label and barcode printing for retail and e-commerce

Controlled and consistent label and barcode printing for retail and e-commerce

ScriptX, from UK company MeadCo, provides controlled, consistent and efficient printing from Internet Explorer.

1 in 20 online stores has been breached by hackers, new research shows

1 in 20 online stores has been breached by hackers, new research shows

One in 20 online shopping sites has been infiltrated by hackers who are actively stealing customers' payment card details, according to new research by cyber security experts Foregenix.

Ivalua recognised as Value Leader in eProcurement by Spend Matters

Ivalua recognised as Value Leader in eProcurement by Spend Matters

Ivalua, the global Spend Management Cloud provider was recognised by Spend Matters as Value Leader and Customer Leader in the inaugural eProcurement SolutionMap, which selectively charts eProcurement solution providers and scores them on Solution Capability and Customer Value. Further, Ivalua received highest Customer Score of all 14 vendors.