Antenna Software Delivers Real-Time Wireless Offerings for NetSuite Products
Field Service & Workforce Management Systems
Field service IT is the use of information technology (IT) to manage field service operations.This includes tasks such as scheduling and dispatching technicians, tracking work orders, and providing remote support. A workforce management system (WFM) is a software solution that helps organisations streamline and automate the processes that manage workers' time, organise and deploy their labour force efficiently. IT Reseller news covering IT in Mobile, Workforce Management and Field Service Operations, Mobile Computing, Reporting & Operational activities, Field Engineers, Field Operations, Mobility, Mobile Workforce & Utilities.
ANTENNA SOFTWARE SHIPS A3 MOBILE SALES INTELLIGENCE SUITE FOR NETSUITE NETFLEX APPLICATIONS PROGRAMME
May 03, 2006
ScanSource Europe On the Road with Leading Vendors in Mobility
May 02, 2006
ScanSource Europe is going on the road this spring.
Three-inch barcode labels from a very small printer
Apr 26, 2006
Portable mini-printer with LCD display and USB
HAND HELD PRODUCTS' DOLPHINS KEEP AN EYE ON AIRPORT BAGGAGE
Apr 18, 2006
Hand Held Products has won a contract with SITA Airport Services for its world-renowned Dolphin(r) family of mobile computers.
Zebra Technologies helps companies cut the cables to their wireless solutions with dual radios
Apr 07, 2006
Industrys first mobile printers with dual radios make the migration to truly wireless real-time operations smoother and more affordable
CODEGATES SOLUTION DELIVERS SUCCESS
Apr 05, 2006
Codegate, the mobile data capture specialist, has launched MobileCourier - a software solution that addresses a wide range of distribution and delivery needs
Socket Communications Teams with 3G Touch to Deliver Innovative Inventory Tracking and Order Fulfillment Solution
Apr 05, 2006
Combined Solution Utilizing Palm Treo Smartphones Enables Kelleher Corporation to Increase Order Processing and Fulfillment Efficiency for Enterprise Customers Ten Fold
At last an entry-level portable data terminal with Wi-Fi connectivity introducing the new Cipherlab CPT-8071 Series
Apr 04, 2006
Perfectly suited for retail applications small, lightweight and tough
WORLDS FIRST WATERPROOF PDA BASED SOLUTION NOW AVAILABLE IN UK FROM VARLINK SOLUTION CENTRES
Apr 04, 2006
A new highly durable and waterproof hand held PDA, complete with data capture and processing software, providing exceptional data capture facilities is now available in the UK.
Pentax Technologies and ThinPrint Announce Strategic Partnership to Market their Products
Mar 31, 2006
ThinPrints Content Beamer lets BlackBerry and smartphone users securely & conveniently print emails, attachments and complex documents to Pentax PocketJet printers while on the go
Field Service
Field service IT is a subset of IT that deals with the management of IT resources in the field. This includes things like:
- Scheduling and dispatching: Field service IT software helps to schedule and dispatch field technicians to customer locations. This can be done based on a variety of factors, such as the technician's availability, the customer's location, and the urgency of the issue.
- Work order management: Field service IT software also helps to manage work orders. This includes tracking the status of work orders, communicating with customers, and generating reports.
- Asset management: Field service IT software can also be used to manage assets. This includes tracking the location of assets, monitoring their condition, and scheduling maintenance.
- Communication: Field service IT software can also be used to improve communication between field technicians and the back office. This can be done through features like chat, video conferencing, and file sharing.
Field service IT is becoming increasingly important as more and more businesses rely on field technicians to provide services to customers. By using field service IT software, businesses can improve the efficiency and effectiveness of their field service operations.
Workforce Management Systems
Workforce management (WFM) systems are software solutions that help organizations streamline and automate the processes that manage workers' time, organize and deploy their labour force efficiently, enable employee and manager self-service, and ensure employee safety.
WFM systems typically include the following features:
- labour forecasting: This feature helps organizations predict future demand for labour, so they can staff accordingly.
- Employee scheduling: This feature helps organizations create and manage employee schedules, taking into account factors such as availability, skills, and preferences.
- Time and attendance tracking: This feature tracks employee hours worked, breaks taken, and overtime hours.
- Leave management: This feature helps organizations track employee leave requests and approvals.
- Self-service: This feature allows employees to view their schedules, request time off, and update their personal information.
- Reporting: This feature provides organizations with reports on workforce metrics such as productivity, absenteeism, and overtime.
