New cloud-based service tool enables Alcatel-Lucent Enterprise Business Partners and customers to better manage network maintenance and operations

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ALE, operating under the Alcatel-Lucent Enterprise brand, is offering Business Partners and customers an opportunity to discover easier operations and management of the network, realise risk reduction, and proactively consider future options to optimise network usage.

With the new ProActive Lifecycle Management (PALM) cloud-based service application, Alcatel-Lucent Enterprise Business Partners and customers are able to see Alcatel-Lucent Enterprise switches and controllers on a customer's network through a single, secure web portal.

How it works

ProActive Lifecycle Management works in conjunction with Alcatel-Lucent OmniVista 2500 Network Management System. Business Partners and/or customers can get a complete view of the network in one click, gathering model number, serial number, MAC address, and the operating system version of Alcatel-Lucent Enterprise LAN and WLAN products securely via the cloud. These details correlate to the product lifecycle, both software and hardware, and include warranty and support entitlement status. PALM is an optional feature that can be enabled through OmniVista 2500 running on a customer's network to push ALE network equipment information to ALE's secure, cloud-based infrastructure. Once enabled, only the maintenance and support related information is securely transmitted via HTTPS to the ALE infrastructure – no customer-related details, such as IP addresses or traffic is sent.

Business Partners can simplify a customer's support process and help reduce risk by ensuring the latest version of Operating System and active support service contracts are in place through these automated tools, rather than the typical time-consuming manual process in use today. Customers can simplify their network infrastructure budget planning via the easy to use interface that quickly identifies which devices or services need to be refreshed and/or upgraded.

Philippe Bletterie, ALE lead for Network Business division solutions noted, "We are focused on building a stronger community between our customers and Business Partners to assure the network brings value to the customer's business. ProActive Lifecycle Management brings automation to otherwise manual processes to help our customers and partners improve overall network operations. Our Business Partners can assist the customer in planning their budget expenditures while ensuring their network is ready for the future, and maintain their position as a trusted advisor."

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