Oneserve, the Field Service Management Software provider, is looking to grow its portfolio of partners as it launches its renewed channel strategy. With a search for both implementation partners and resellers, they are seeking partners who buy into Oneserve's view of the real opportunity opening up in its sector.
The Field Service Management Software market is at a real crossroads. With many of the major players, unable or unwilling to change to more SaaS based business models, customers are increasingly unhappy with the level of service they are receiving and the cost of the additional professional services they are forced to pay.
Here, Oneserve believes, is the opportunity for the channel to make a real difference as Chris Proctor, CEO at Oneserve explains. "The nature of our market is changing fundamentally. Customers are crying out for and expecting a SaaS based, self-service model of IT Service delivery. Most of the major players in the Field Service Management Software space are fundamentally unable to offer this.
"Therefore, more agile, modern companies, like ourselves are taking the space and giving customers exactly what they require, when then require it and how they require it. This sector is predicted by some to be worth over $3billion by 2019, but unless you partner with a company that is able to offer what customers want, you're not going to get much of that pie.
"The nature of a SaaS based model has in itself been a challenging one for the channel. But get it right and suddenly you're in the driving seat, especially in a sector which needs the support of channel partners to drive this change through.
"We are certainly not taking a wide net approach to our partner programme. We are looking for sector and geographic specific implementation partners across healthcare, public sector, housing and private business, in locations including Ireland, Scotland, North of England, the Midlands and the South West.
"From our potential reseller partners we are essentially looking for those with a similar mind-set to us. We believe in the longevity of a relationship as opposed to short-term, instant commercial gratification. We are passionate about our clients and our approach of SaaS based self-service IT delivery, and it is this we want to see mirrored in our partners.
"Resellers across our sector specialisms would be a welcome addition as well as solution partners than can offer products that fit into an ecosystem approach. This allows us to ensure the deal is much more appealing and that we are able to compete with the big ERP type competitors who provide more of a 'Jack of All', 'Master of None' style approach."