Arrow is rolling out the Arrow StorageGUARD service in EMEA as a new support for NetApp solutions. As a leading NetApp distributor in EMEA, Arrow now offers resellers an extensive value-added service package. Arrow is embedding the new service into its long-established support infrastructure for NetApp solutions.
StorageGUARD is a new maintenance and support service for NetApp hardware and software products, including hardware replacement. The service ensures that storage systems are stable and reliable at all times. A cost-efficient programme, it also guarantees the optimal performance of installed NetApp storage technologies. NetApp partners benefit not only from vendor-independent support offered by Arrow with StorageGUARD but also from other support options provided. Optionally, preventive services can be booked that further reduce potential issues with existing storage infrastructures.
Resellers can choose between three different levels of support (standard, essential and premium). All three support services include technical remote support around the clock (24/7) as a minimum, as well as corresponding targets for response times and spare part deliveries. From the second level of support – essential support – comprehensive support is guaranteed by one of over 30 qualified, highly experienced and certified Arrow technicians in EMEA.
Depending on the requirements, additional service components can be included, such as storage system installation, AutoSupport, advice line through online support, remedial software updates or health check reports. Arrow therefore recommends the essential support package to its customers as a minimum to receive a comprehensive service. Depending on the service package, services can vary greatly from reseller to reseller. It is therefore possible to offer a service tailored to the customer and get an edge over the competition.
In the StorageGUARD package, FlexPod support is included free of charge for all Premium support customers until the end of March 2015. With this additional service, Arrow stands out as a central support contact for the entire NetApp, Citrix, Cisco, Microsoft and VMware solution. An existing manufacturer's maintenance contract is still required.