Signify focuses on the 'service' in managed service at Infosec

Signify will be featuring its full range of fully hosted two-factor authentication (2FA) solutions at Infosecurity Europe 2011 (19-21 April 2011)

Earl's Court, Stand G30), while also stressing the importance of customer service and support when it comes to 2FA. All too often when choosing between an in house or a fully hosted 2FA solution, companies ignore the hidden costs associated with ongoing in-house management, from dealing with lost and expired tokens through to provisioning new users and resetting forgotten PINs. Signify's fully hosted service removes the hassle of deploying and managing in-house alternatives, making 2FA cost effective for organisations of any size.

Signify offers a full range of authentication types. iPhone, iPad and BlackBerry users can now turn their mobile devices into 2FA software tokens to generate one time passcodes (OTPs), eliminating the need to carry a separate physical token.  For users who prefer a robust hardware token that doesn't rely on a wireless connection, Signify also offers RSA SecurID tokens that will even survive being dropped in water. And for users who only need occasional access to secure email or to log-in to the corporate network, Signify's Passcode OnDemand service sends an OTP on request to a mobile phone either by SMS or to an email inbox.  

The Signify fully hosted service has no minimum order value, making 2FA achievable for any size of organisation. In addition, it enables businesses to 'mix and match' authentication methods, ensuring that each user has the right type to suit their needs as well as the needs of the business.

Along with offering the widest range of flexible token and tokenless options to meet the growing demand for strong authentication, Signify also differentiates its fully-hosted solutions by its level of customer service and support. This includes 24/7 web end user support, SLA based admin support and fast and efficient token provisioning. In a recent survey of its customers, Signify was given an impressive average customer service rating of 9.33 out of 10. In its key performance measurement to solve 95% of problems within 8 hours, 100% was achieved.

"When it comes to 2FA, whether it is a managed service or managed in house, companies fail to realise the importance of customer service," said Dave Abraham, CEO at Signify. "It essential to consider the hidden cost associated with getting customer service and support wrong. Failure to do this will mean that an in house or managed 2FA solution that looks cost effective on paper ends up costing a whole lot more with IT support time being taken up managing the lifecycle of the token and dealing with user problems. Not only have we built a well-proven, secure and reliable 2FA infrastructure, we also have a highly dedicated and experienced team focussed exclusively on running our hosted service. While Infosec will be full of companies launching new cloud based solutions, we believe that too many of them simply pay lip service to the 'service' in managed service."

Signify's service reportedly has 99.999% service availability, but in fact over the last two years this figure has been 100%.