GEZE is at the forefront of cutting edge technology, working in close co-operation with architects of international repute. GEZE add elegance to superb functionality; combine architectural beauty with efficiency and reliability. Constantly seeking to refine and improve, to break new ground and to offer customers only the very best products and services - this is the philosophy behind GEZE - a team dedicated to providing the ultimate in door and window technology. Based in Lichfield Staffordshire, GEZE UK, a subsidiary of the German company GEZE GmbH, is a self-sufficient company offering a complete range of products and services. They have made a long term investment in staff skills and have considerable expertise in the automatic and manual door and window control industry.
Today's technology is changing rapidly. The demand is high and the market is filled with new innovations. GEZE UK aims to fulfill the demand and has identified that fieldworkers require a more accurate and efficient system. Unitech, producer of rugged mobile computing products, has introduced the PA600 Phone Edition for achieving a high level of productivity and service levels and all with minimum response time by supporting voice and data capabilities.
GEZE UK has invested in the latest mobile technology and their Mobile Service Solution (MSS) has been developed by a team of IT consultants and their parent company GEZE GmbH to provide a software system that fully interfaces with their SAP operating system. It is tailored to their needs and those of their customers. The PA600 Phone Edition of Unitech is implemented into this Mobile Service Solution to optimize the accuracy and efficiency of the field workers.
Jobs planned for each day are sent via GPRS to handheld PDA devices. With the PA600 Phone Edition, engineers can view the details of each job, enter working hours on and off site and the details of any repair made. A customer's signature is captured on the screen of the Unitech PA600PE device and all data is transmitted back to the office to be processed. Engineers benefit from the shape of the PDA which is extremely easy to handle and which ensures a perfect fit in their hands. In addition, the PA600PE is protected against unexpected weather, because of its strong IP65, and water and dirt resistant design. Suitable for the most rugged environments minimizing downtime and repair costs.
There are numerous benefits associated with GEZE MSS:
Environmentally friendly: paper worksheets and timesheets are all replaced with electronic data. Unitech's PA600PE keypad functionality provides for considerably better touch and tackle feedback offering greater efficiency and faster communication.
Efficiency: data is returned to the office immediately following job completion. The need for extensive faxing between the office and engineers is removed. The Unitech PA600PE provides extensive memory capacity for maximum storage, which contains SDRAM 128MB and Flash 576MB offering the fastest data processing and storage in its category.
Stock control: engineers have access to their own van stock lists and can report on actual stock quantities and replace stock as necessary.
Technical information: high capacity memory cards within each PA600 hold a multitude of documents and information giving immediate access to important data at all times. In case there are questions the service engineer can make a phone call with the PA600 as it supports full phone functionality, all offered in one device.
Reduce duplication: following job completion, the need for data entry by office staff from worksheets is removed as the operating system is automatically updated directly from the MSS.
Customer service: site reports for each job are automatically generated following job completion. This allows an enhanced service to customers in terms of feedback and confirmation of repair.
Immediacy: the MSS provides immediate information thereby improving communication and real time capture of the work completed so customers can be advised. The Unitech PA600PE is designed for meeting various demands of applications and steps sooner than customers' actual needs.
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