In an effort to help companies around the globe increase operational efficiencies while enhancing the way they communicate with customers. SAP AG and StreamServe, Inc., provider of business communication solutions for document presentment and personalised customer communications, have agreed to offer StreamServe's document automation solution as a solution extension from SAP. Now available, SAP is reselling StreamServe's solution under the name "the SAP Document Presentment application by StreamServe."
SAP Document Presentment is a solution that fully automates the generation and personalisation of documents (e.g., billing statements) and communications from multiple enterprise applications to multiple output types, including print, e-mail, fax and mobile. With SAP Document Presentment, customers can deliver highly targeted communications to their customers, thereby providing an opportunity to cross-sell and up-sell new products and services.
"We have had much success using StreamServe's document presentment software with our SAP system, and have found that the solutions work perfectly together in helping us to achieve our customer communication needs and improve the customer experience," said Richard O'Brien, Marketing and Services manager, EDF Energy. "We are thrilled by this agreement, which we view as a natural one. By uniting the strengths of both companies, this offering further simplifies the process of whom the customer contacts regarding the sale, support and maintenance."
SAP Document Presentment is a fully integrated, cross-vertical solution for document-rich business processes requiring personalized and customer-centric communications in complex and/or high-volume environments. The solution will address business requirements across all industries served by SAP. The combined product is an SAP solution extension, which is a third-party product branded, sold, supported and maintained by SAP. It supports all SAP interfaces for output management and offers additional features for high-volume print and electronic output to complement SAP's offerings for output services, including the SAP Billing application, consume-to-cash offerings and the SAP NetWeaver technology platform.
"Businesses across many industries are aggressively exploring new opportunities to increase customer loyalty, as well as up-sell and cross-sell to their customer base," said Kevin Ichhpurani, senior vice president, Business Development and Strategic Alliances, Global Ecosystem and Partner Group, SAP AG. "SAP Document Presentment further extends SAP's capabilities to empower organisations to manage their customer relationships effectively through cost-effective, customised communications. Our agreement with StreamServe is another step in extending our solution offerings through our customer-focused ecosystem."
StreamServe's software underwent a rigorous technical testing process to ensure that it met the high levels of quality standards offered by SAP solutions. The agreement between the companies was made after StreamServe's solution was proven to meet SAP's strict standards and by demonstrating the ability to integrate with SAP NetWeaver as a standalone solution.
"StreamServe has had a long, successful relationship with SAP in offering enterprise solutions that integrate with SAP NetWeaver to improve customer and business communications through the delivery of highly personalised documents and invoices in either paper or electronic format," said Dennis Ladd, president and CEO, StreamServe. "Today we have more than 300 customers currently running SAP solutions. This agreement makes it easier for customers to acquire, implement and support the solution, and it will dramatically increase the number of businesses worldwide that will benefit from our integrated solutions."
(*) SAP defines business software as comprising enterprise resource planning, business intelligence, and related applications.