Portable Citizen printers help SEG Data take banking to the customer

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The latest portable printing technology from Citizen Systems Europe is being used by SEG Data as part of an innovative IT solution that makes financial services accessible in developing regions. Citizens compact PD24 printer is allowing SEGs customers to print a wide range of documentation quickly and discretely at the point of contact, cutting costs and ensuring user safety in areas with high levels of crime.

SEG Data is a leading provider of IT solutions and business consultancy services in South Africa. The Solutions Engineering Group has been providing cutting edge business systems to micro-finance institutions, banks and NGOs active in emerging markets for over 10 years. The company has developed a suite of IT products that enhance core banking systems to create a flexible, web-based banking environment.

When looking for a portable printing solution for its PDA point of contact banking systems, SEG had a specific set of requirements that needed to be met. Gunther Berger, Director of SEG Data, explained, We were conscious that our customers using the system would often be visiting remote areas for a few days at a time. Furthermore, the levels of poverty common in these areas would introduce the risk of theft. For these reasons, we needed a printer with a long enough battery life to eliminate the need to carry spares, and small enough so that it could be carried on the users person without the need for a conspicuous briefcase or bag.
With these requirements in mind, SEG Data approached Big 5, one of the major printer and network distributors in Africa. After working closely with SEG to ensure its needs were understood, Big 5 suggested the company use Citizens PD24 portable printer. This latest generation system would provide the compact dimensions and long battery life needed, in addition to a number of other features that would make it ideal for use in the field.

The Citizen PD24 is a portable 4-inch wide receipt printer with a choice of Bluetooth, USB, IrDA and Serial connectivity. The compact unit can print notes, invoices, contract agreements, and emails sent from a PDA quickly and accurately, making it ideal for SEGs requirements. The printer, including battery and full roll of paper, weighs just 740 grams and features a rechargeable Lithium-Ion cell battery, which offers long, dependable operating life.

The PD24 now forms an integral part of SEG Datas point of contact banking solution, allowing its customers to issue their clients with hardcopy receipts of all online transactions and print account statements, quotations and various other business forms wherever they wish to conduct their business.

Gunther Berger is delighted with the outcome, The Citizen printers that Big 5 introduced us to have proven themselves to be the perfect partner to our PDA-based banking solution. Being so small and light, they are ideally suited to this mobile environment, as the PDA and printer can be concealed and taken into areas where mobile consultants could be likely to be mugged carrying a briefcase or laptop bag.

He continued, As well as meeting our requirements for size and battery life, the printers provide consistently high quality results and are simple to use. This has really enhanced our product offering and helped us to sell the benefits of the solution. The support weve received from both Big 5 and Citizen has been excellent too. It really shows the benefits of working with printing specialists on a project like this.

Citizen Systems Europe
Citizen Systems Europe operates from locations throughout Europe covering the EMEA region. It offers a wide range of printers for industrial, retail, healthcare and mobile applications specialising in label, barcode, portable and point-of-sale printers.  In each case, the companys products are sold and supported by a network of specialised partners.

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