Dragons Den Investor Deborah Meaden confirmed Keynote at Service Management Expo

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Service Management Expo will celebrate its 25th anniversary with BRAND NEW features including two high-level lunchtime keynotes introduced for the 2009 event.

On Tuesday 22 Sept, Deborah Meaden, successful entrepreneur and Dragons Den investor will take the stage at midday on day one of the event. Discussing How to use service as your competitive edge, Deborah will demonstrate how using service as a differentiator will help companies derive greater value from their customers in the short term and secure their loyalty as the economy improves.

On Wednesday 23 September, leading business economist & BBC commentator, Dr Dominic Swords, will highlight what strategies need to be employed to cope with the economic downturn in his session The global economic outlook & the importance of excellent service. He will also explain why customer service will become even more important in a post recession economy.

Whats more, the Conference Programme includes a NEW Mobile Stream and offers 21 case-study led big brand sessions from speaking companies including Sky, NHS, Comet, BT, University of Bristol, Fujitsu & RSPCA. Plus, the NEW Solutions Theatre will showcase the very latest products and services in 20 minute taster presentations.

As well as over 100 suppliers of the latest solutions including mobile hardware; rugged field computers; CRM; IT service & support; routing software; vehicle tracking; diagnostics & testing equipment.

SME - Europe's biggest offering of field service and mobile solutions takes place on 22 23 September, Hall 10, NEC Birmingham. For more information and to register for FREE entry visit www.servicemanagement.co.uk/itrreg


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