MITIE increases volume of pest control jobs by 20%

An end to end mobile solution from Codegate is enabling MITIE, the strategic outsourcing and asset management company, to increase its volume of pest control jobs by 20% whilst gaining a competitive advantage through improving business processes and reducing operating costs. 

We chose to partner with Codegate as it demonstrated a wealth of experience in tailoring its mobileworker field service and workforce automation software, to exactly meet the requirements of its customers, said Peter Trotman, MD of MITIEs pest control business.  We were looking for a one stop shop provider who could deliver all of the elements of a complete mobile data solution.  Key for us was that Codegate was able to further develop and integrate our legacy SQL database with its mobileworker software.

MITIE needs to reactively transfer knowledge and data from its main office to its remote technicians so that they have instant access to information when and where they need it.  To meet this requirement Codegate worked with MITIE to customise its mobileworker software to deliver a complete mobile solution.  The end to end solution includes mobileworker software which is running on Dolphin 7900 rugged mobile computers, the integration with MITIEs SQL database and the building of a secure customer focused web portal. 

MITIE recognised that it needed to cost effectively improve its efficiency and reporting, which in turn would result in increasing the quality of service it offered to its customers.

We understood that it was essential to implement a web portal to deliver complete transparency of contracts to our customers.  In order to achieve this we needed to move to a real time mobile data solution that enabled the capture of all the key information within our business processes and which would integrate with our existing SQL database, continued Trotman.

The customer web portal has proved to be of huge benefit to MITIE as it increases our competitive advantage and has already resulted in a large educational organisation choosing us as its preferred provider.  Additionally, the integrated image capture capability of the Dolphin 7900 is another differentiator for us as it allows our technicians to capture proof as to how recommendations to prevent infestation are being ignored.  This is a key tool in ensuring that service level agreements are met, added Trotman.

Using a web browser and a secure log-on facility, MITIEs customers can now access the portal and view site visit details such as where bait is located, materials used, actual SLA delivered and, of increasing importance, download reports to provide evidence of how they are meeting health and safety regulations.

mobileworker has helped MITIE to increase job volume by 20%, and is saving us approximately 15,000 a year in reduced telephone calls and postage costs.  We have decreased distribution of materials through more efficient use of stock ordering and the real time data capture has reduced timesheet manipulation and increased the accurate and timely capture of chargeable extras, concluded Trotman.

About MITIE

We're the strategic outsourcing and asset management company.  What does that mean in practice? Providing everything from strategic consultancy, to world-class delivery on the ground.  From long-term infrastructure planning, to facilities management, property and engineering services. Our strategic input can add value at the highest level, while our practical management expertise can save customers money and maximise their returns.  At the same time, it's not just what we do, but how we do it that makes us different. Our people are passionate about what they do, committed to working in partnership with their clients, and will always look for a fresh answer to a new challenge.

We work with our clients in three ways; some take full advantage of our whole range of expertise by buying the whole suite, others may only need one aspect of what we do:

Strategy and consultancy +
Facilities and project management +
Service delivery

In other words, we think, we manage, and we deliver.  The thinking phase is all about finding strategic answers to long-term challenges about assets and resources.  Facilities and project management puts those plans in place, and our unrivalled range of services is one of the best in the business.

There's a lot more to MITIE than you probably think. We're a big company with big ambitions - a leading FTSE 250 support services business, with 49,000+ people, revenues in excess of 1.4bn, and a reputation for being the best.

About Codegate

Codegate specialises in the provision of robust mobile enterprise solutions that deliver a rapid return on investment through improved productivity, traceability and customer service levels.  The Company's solutions are used by transport and logistics, distribution, warehousing, retail and field service companies ranging in size from small to medium sized enterprises through to much larger blue chip organizations.  Codegate's solutions include mobilecourier - a highly configurable shrinkwrapped proof of delivery solution, mobilelogistics - a dynamic track and trace solution for transport and logistics companies and mobileworker - a real time job scheduling solution designed to optimise the mobile workforce.  Codegate has partnerships with leading rugged mobile hardware providers including Intermec, Honeywell, Motorola, Psion Teklogix and Zebra.  For further information please visit www.codegate.co.uk