Xerox partnership with Paper River and EIP application deliver new sales opportunities
Xerox Alliance Partner, Paper River, a Hertfordshire-based software solutions company, is expanding into Europe as it experiences growing demand for its business intelligence and business process services. Paper River has been approached by several of Xeroxs European EIP partners to work with them to integrate the companys flagship software Flowmatrix with their own solutions and help customers create intelligent workflow systems to support business processes. The company is expanding its relationships to include companies in Benelux, Germany and Switzerland and plans to expand its operations across the rest of Europe in the next year.
Eric Gee, Paper Rivers managing director, said: Europes become very important for us and were already working with companies Xerox and Hyperwave to develop business process solutions for mutual customers. Weve established a good solid customer base amongst government, legal, education and other vertical industry sectors. Were expanding rapidly so Europe is a natural progression and the partnership with Xerox has already opened the continental door wider for us.
Paper Rivers flagship software - FlowMatrix Revolution BPS - allows organisations to optimise the management of information through efficient, secure and audited business process automation. FlowMatrix connects MFP devices, client desktops and core business applications through a rules-based workflow engine and client collaboration tools. The FlowMatrix Hyperwave Xerox EIP integration is the first and only distributed capture tool to provide fully personalised bi-directional scanning in the market.
Said Gee: A practical example of how our solutions work is perhaps a customer complaint letter arriving into the service or support department. The appropriate employee can go to the MFP and our software will intelligently scan that document for pre-programmed keywords or phrases. We can then route that document to the right place, based on the letters contents, and even send email alerts to whoever needs to know about it. Thats only one example, but our software can apply that intelligence to any paper-based document. Xeroxs EIP is a brilliant platform and has been very easy for us to develop on.
There are so many exciting things happening in this market today, and Xeroxs EIP platform is one of those developments. We had to take a more open market approach in order to make the most of new opportunities both in the UK and the rest of Europe, said Gee.
Paper River became a Xerox Alliance Partner in 2007 and soon after integrated the companys flagship Flowmatrix software with EIP. Said Gee: We only made contact with Xerox a year ago and weve never had to expand so rapidly with any other partner.
Talking about industry trends, Eric Gee suggests that advances in MFP technology have provided a breakthrough in software applications development. A few years ago there wasnt a great desire to integrate MFPs to back-end business process systems and that was partly down to MFP technology capability, he said. Its only recently that the MFP has become a robust and sustainable platform for data capture and processing applications. Now customers are moving away from a purely centralised model to a distributed one and demanding more MFP integration with applications that can enable and facilitate business processes.
About Xerox UK
Xerox UK, the UK operation of Xerox Corporation, markets a comprehensive range of Xerox products, solutions and services, as well as associated supplies and software. Its offerings are focused on three main areas: offices from small to large, production print and graphic arts environments, and services that include consulting, systems design and management, and document outsourcing.
Xerox also has manufacturing and logistics operations in Ireland, the UK and the Netherlands, and a research and development facility (Xerox Research Centre Europe) in Grenoble, France.
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About Paper River
Paper River works closely with clients in Government, Finance, Education, Legal, Construction, Pharmaceutical and Manufacturing and clients include Vodafone, House of Commons, Scottish Crown Office, An Post, PWC, London Stock Exchange and Financial Services Authority. The company develops in-house software products as well as distributing the best third-party offerings to deliver a truly best-of-breed set of solutions, helping organisations from across all sectors to maximise value from paper sources.
The companys flagship software - FlowMatrix - has been designed to recognise and automate information flows with an emphasis on understanding the document lifecycle. Algorithms automatically classify and categorise information. Intelligent text parsing, barcode and IMR/ICR/OMR routines combined with rules-based management can branch, invoke tasks and develop workflow process.
The system consists of very pluggable building blocks. The core server blocks create the infrastructure to support a number of workflows. Other modules can be plugged into this infrastructure to support specific tasks like Forms processing, Correspondence Routing, Classification, Categorisation, Automatic Metadata Extraction and Reconciliation into ECM/ERM/ERP and Intelligent Document Recognition. The Dome at the companys sales office in Letchworth (Hertfordshire) houses a full demonstration suite of company and partner products and solutions.