Logistic International cuts support costs by 92%

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Logistics International PLC improves the IT and support services delivered to its UK and European clients by using B2Ms mprodigy mobile management suite to manage field-engineers equipment.

Business Need

Logistics International (Li) delivers IT and Support Services for companies such as Hewlett Packard, Motorola, Getronics and Fujitsu Siemens.  To deliver these services, Li equips its field engineers across Europe with the latest mobile equipment to work on client projects.  Armed with Motorola MC70 rugged mobile devices running powerful Syclo applications, these engineers can track the deployment, servicing and warehousing of clients IT assets. 

Steve McCorry, Technical Director at Li says, Our main challenge was to improve the way we re-commissioned devices for the different engineers assigned to each new project.  In the past, it took an hour to manually update each unit and we were updating approximately x50 devices every month over a wide geography.  This level of personal interaction with devices was time-consuming and incurred high overhead costs.

We also needed to improve our support to field engineers to ensure that devices were available on time and in full working order, whilst providing ad-hoc remote training for new engineers. 

The Solution

B2Ms mprodigy mobile management suite was selected due to its considerable breadth of capabilities.  Li uses it to manage and deploy software to the mobile devices over numerous transmission technologies including GPRS and WiFi.  It was also chosen because it was the only system capable of delivering remote control training over GPRS. 

Steve adds: mprodigy has had a profound effect on our ability to manage the mobile enterprise in an efficient manner.  Unlike other technologies we have experienced in this area which provide, at best, elements of a management solution, mprodigy truly sets itself apart by delivering robust, reliable and scalable management. It greatly improves the ability to deploy and manage mobile devices across the entire enterprise regardless of scale and geography.

Business Benefits

Li has been using mprodigy for nearly a year and it has already proved invaluable. 

In addition to having full visibility of all its mobility assets, Li can now deliver comprehensive IT support to its field engineers.  If devices have a fault, mprodigy can identify and resolve the problem so that the majority are operational again rather than having to return to the office.  Plus Li can now train new engineers remotely. 

Weve cut the time it takes to update devices from an hour to just five minutes per unit. This represents a twelve-fold reduction in both time and costs. Most importantly, it means our field engineers are now equipped much faster with the right technology and information. In this optimum service mode, engineers can deliver faster and effectively to our customers.
 
 

About B2M Solutions

B2M Solutions, specialists in managing the mobile enterprise, provides the framework that pulls together an entire mobile infrastructure; maximising the productivity of the remote workforce and protecting the investment in a mobile estate.

The modular and scaleable mprodigy can be incorporated at any stage of a mobile project to ensure that remote mobile solutions are deployed and managed efficiently.  It meets the needs of line-of-business remote users (in parcel delivery, logistics, field service, industrial and retail) who require access to mission-critical corporate data whilst on the move.

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