Retail-only solutions and services provider, Retail Assist, has announced that its long-standing client, adams kids, has renewed its IT outsourcing relationship in a multi-million, 5-year contract.
Early last year, retail entrepreneur and former Stead & Simpson Chairman, John Shannon, purchased 270 of adams kids UK stores and 100 international outlets.
Comments David Carter-Johnson, Chief Executive of adams kids: Retail Assist has a long history of working with our company as a trusted partner and we consider them to be an integral part of our business. We see Retail Assist playing a valuable part in our growth plans for the future.
Retail Assist has worked with adams kids since 1999 in all areas of system support and development. Its Managed IT services contract includes 24x7 application level support in merchandising, warehousing and finance, plus Help Desk, EPoS, PC and network support, desktop support, offsite data centre hosting and overnight schedule support. It also provides the business with store development, disaster recovery, project management and PCIDSS compliance services.
Alan Morris, Retail Assists Managing Director, says: Were delighted to have reached this new agreement with adams kids. Its very positive news for Retail Assist. It reinforces our relationship with a key client and gives us a platform on which to move forward.
About Retail Assist Limited
Retail Assist is a leading retail-only solutions and services company, providing UK and international retailers with end-to-end business applications plus a comprehensive range of services that reduce costs, optimise retail operations and support higher revenues.
The company recently became the first retail-only IT services provider to be awarded ISO 20000 accreditation by the BSI.
Retail Assist clients include Harvey Nichols, Selfridges, World Duty Free, Paperchase, adams kids, Warehouse, Principles, The Shoe Studio, Oasis, Coast, Thresher Group, Odin Retail, Tec7, Bodas, Burberry, A|Wear and La Senza.
In Products, it excels in developing, integrating, deploying and supporting customised Head Office and Supply Chain systems that extend from merchandising through replenishment and finance to e-commerce. These include its award-winning Merret supply chain solution. Merret is a real-time, multi-currency, multi-channel merchandising, warehousing and stock control solution that covers all areas of the retail supply process with the exception of EPoS. Through working with third-parties, Retail Assist also integrates and delivers EPoS systems. Merret capabilities include product content, purchasing, warehousing, replenishment, inward and outward distribution, store back-office, retail financials, in-season planning, CRM data capture and reporting, and business intelligence.
In Managed Services, Retail Assists proven offerings include 24/7 Help Desk, Technical Services, Operations, Data Centre, Hardware Maintenance, and Disaster Recovery.
The companys Managed Solutions division brings together hardware, software applications and services in a cost-effective package for smaller retailers. This provides them with the advantages and levels of service usually only experienced by large companies. Solutions are hosted and costed as affordable, revenue-based expenditure.