Distribution agreement to deliver unified communications software to retail and related markets
Vodat International, a communications solution provider specialising in the retail market, has signed an Elite Partner agreement that enables it to resell business communications software from Interactive Intelligence Inc.
Under the agreement, Stockport-based Vodat International will sell the Interactive Intelligence contact centre automation and enterprise IP telephony products and services throughout the UK.
With many years of telecommunications experience offering the retail sector everything from design and procurement to implementation and support, Vodat International adds major value to our vertical distribution strategy, says Myles Rose, Interactive Intelligence territory manager for the UK and Ireland.
Our advanced interaction management applications, coupled with Vodat Internationals network infrastructure tailored specifically to meet the tough voice quality demands of the retail sector, provide an ideal solution to end-users looking for a competitive advantage.
Vodat International managing director, Mike Bielinski, believes that the timing of the agreement is ideal, citing an industry characterised by tight margins that have forced retailers to further reduce operational costs and enhance profitability without compromising service.
Many industry surveys show that the retail sector is among the most likely to adopt advanced technologies such as voice over IP, he confirms.
The Interactive Intelligence software, with its remote agent and supervisory capabilities together with our reliable IP infrastructure, can help retailers take full advantage of distributed operations. For instance, we see an opportunity for retailers to treat their whole enterprise as a virtual call centre, consequently improving customer communication at the point of service
Interactive Intelligence developed its software more than a decade ago, based on a scalable, standards-based, unified platform designed to eliminate the cost and complexity introduced by individual point products.
The Interactive Intelligence unified communications architecture virtually eliminates the need for integration and dramatically simplifies management, says Bielinski. By combining this unique architecture with our proven network, retailers can roll out services faster and protect against technological obsolescence.
Vodat International also plans to offer the Interactive Intelligence software as a hosted service.
By offering a range of flexible delivery mechanisms, more customers can take advantage of the Interactive Intelligence solutions with the added benefit of being able to easily migrate from a premise-based to a hosted solution with no loss of applications or lengthy deployment cycles, Bielinski adds.
Vodat Internationals unique reputation as an experienced and trusted advisor to a variety of vertical sectors enables us to jointly offer innovative, yet tailored communications solutions a strategy that contrasts sharply with many vendors out there today who take a one size fits all approach, concludes Rose.
About Vodat International
Vodat International specialises in providing communication solutions to high street retailers. Vodat Internationals specialist knowledge and experience in retailing enables it to leverage value from each of its clients networks through the development and application of retail specific products and services. Vodat Internationals client base includes an impressive range of high street names placing it as the leading player in its chosen sector.