Solution reduces operational costs, paperwork errors, and cuts customer service costs to streamline distribution and supply chain processes
StreamServe Inc., a global leader in Enterprise Document Presentment, has launched a new distribution solution to streamline logistics processes within the supply chain. StreamServe Distribution automates document assembly processes, greatly reducing time and cost, while virtually eliminating human errors. StreamServe Distribution accepts information from all major data systems and automatically consolidates the varied data into a highly efficient document workflow for distributors.
For many companies, a major roadblock to automating distribution processes has been the inability to consolidate output from diverse enterprise applications. Since these back-end systems produce a multitude of outputs and formats, manual assembly is often required to coordinate the distribution of documents (e.g. invoices, pack lists, bills of lading, customer correspondence and driver manifests).
"Within the supply chain, every second is critical. Last-second changes to expected quantities often result in the need to reissue invoices and other customer documents. Without StreamServe's on-demand solution to handle this, shipments can be delayed, resulting in customer frustration and lost revenue," said Chris Stone, president and CEO of StreamServe. "StreamServe Distribution greatly reduces the manual assembly of documents, virtually eliminates human error and increases efficiency by automating distribution paperwork."
Consolidated document flow also enables companies to easily modify their logistical processes as needed. To accommodate new customs, regulatory or customer-directed requirements, changes need only be made once within the StreamServe environment. All subsequent distribution documentation will then comply with the updated requirements. The ease of use enables business managers to make template changes independently of IT support. The result is far greater business agility and efficiency.
One of the logistic companies that has benfited from StreamServe Distribution is ND Logistics B.V., a part of the French Norbert Dentressangle Group, one of Europe's leading logistics companies.
"With StreamServe, we no longer need to manually code those documents," said Jos Hendrix, a Consultant at StreamServe Partner Nokavision, who works for ND Logistics. "Instead we just use StreamServe Enterprise Document Presentment (EDP) to generate templates that we repeatedly use.
"When you think about the volume of goods that we're responsible for, there is no question StreamServe's functionality boosts the bottom line by providing improved controls and great planning opportunities."
StreamServe Distribution automates workflow to get things moving faster, more accurately and profitably. Improved accuracy of customer documentation also reduces the volume of customer service calls. Current users of StreamServe Distribution have experienced an 85 percent reduction in document production time as well as a reduction in call center volume as high as 30 percent. By empowering a customer-centric communication strategy, distribution centers can provide timely and accurate shipping information while lowering overall costs.
Integrates seamlessly with existing systems - Requires little or no change to existing systems and applications within the supply chain. Delivers customized documents via the requested format and channel, e.g., fax, email, print, Web, SMS, etc.
Streamlines logistics process to cut time and cost - Saves costs by eliminating the manual gathering of documents into appropriate Driver Ready Packs. Manages and consolidates document workflow.
Improves customer service and satisfaction - Immediately delivers electronic copies of distribution documents to customers and simultaneously posts them to a portal for customer self-service, while providing customer service representatives real-time access to electronic copies, expediting call resolution.
About StreamServe Inc.
StreamServe Enterprise Document PresentmentT (EDP) software enables the world's leading companies to communicate effectively with their customers, partners and suppliers through the automated creation and presentment of documents in any format and channel. StreamServe's EDP solutions enable more than 4,500 customers in 130 countries to present a full range of interactive, electronic and print-based documents generated by enterprise applications. Customers include leading global companies such as Bayer, BMW, China Light & Power, Circuit City and DaimlerChrysler Bank. StreamServe is headquartered in Burlington, MA, and has 15 offices worldwide.