Engineers' Real-time Access to Siebel Field Service Data Helps Maintain High Quality and Availability of Heineken Lager in Irish Pubs and Restaurants
Antenna Software, Inc., a leading provider of wireless software for the mobile enterprise, has announced that its customer Heineken Ireland has won the "Inspired use of IT in Manufacturing" award. Presented by iReach in association with British Telecom (BT), the award recognised Heineken Ireland for the mobilisation of its field service operations using Antenna Software's A3 Field Service Intelligence (FSI) software solution.
The Inspired IT Awards were created by market intelligence company iReach in association with BT, to acknowledge the role of IT managers and their teams in delivering business value through the inspired use of IT in Ireland. The judging panel is made up of members of the Irish Computer Society, the Association of Information Managers and senior executives from leading IT companies in Ireland.
Heineken Ireland, the second largest brewer in the Republic of Ireland, has deployed the Antenna A3 FSI solution to more than 80 of its service and maintenance representatives, who are responsible for maintaining beer quality at customer sites. Antenna A3 is seamlessly integrated into Heineken Ireland's Siebel Field Service system and enables the field service representatives to receive service requests and report customer service visits using a BlackBerry handheld device operating on the O2 network. With Antenna's mobile solution, Heineken Ireland has improved the visibility of its field service operations and can manage its 24,000 monthly line cleanings with greater speed and efficiency. In addition, The Antenna A3 solution is fully hosted by Antenna Software, providing Heineken Ireland with a 24 x7 network monitoring service and guaranteed message delivery.
Commenting on the award, Martin Gowran, IT Project Manager, Heineken Ireland, said, "We are delighted to have been recognised for this award for an IT project that clearly demonstrated business value. This market is extremely competitive - ensuring that our product quality is always of the highest standard is clearly of benefit both to our customers and our core business".
Jim Hemmer, President and CEO of Antenna Software said, "Mobility is no longer a nice to have - it is a strategic necessity for enabling companies to deliver live business-critical information to their staff in the field. We congratulate Heineken Ireland for leading the way in its use of mobile technology to help keep Heineken flowing smoothly in more Irish pubs and restaurants. "
About Heineken Ireland
Heineken Ireland is a wholly owned subsidiary of Heineken N.V. The Irish operation employs 440 people and is actively involved in wholesale operations in Ireland which is also home to the Murphy's brand, now sold in 70 countries worldwide. The brewery's portfolio includes: Heineken (Ireland's no. 1 lager), Amstel, Coors Light and Murphy's Irish stout, together with a speciality beer portfolio that includes: Murphy's Irish Red Beer, Paulaner, Zlaty Bazant and recent introductions such as Moretti and Affligm. Heineken is a member of MEAS (Mature Enjoyment of Alcohol and Spirits) and actively promotes responsible drinking.
About Antenna Software
Antenna Software is the global leader in real-time mobility solutions. With over 20 years of operating experience, Antenna's proven mobile enterprise applications automate and streamline important customer-facing activities via any mobile device, over any network, worldwide. Today, more than 110,000 users in over 40 countries rely on Antenna to optimize their critical field-based business processes, lower service/sales costs and increase profitability through higher customer satisfaction. Antenna's blue-chip customer base includes many of the best known companies in the world including Pitney Bowes, Siemens, and Toshiba America Medical Systems.