Kodak launches unmatched service on new scanners

Kodak Service & Support has announced that the new  i1200 and i1300 Series workgroup and departmental document scanners will now come with the most comprehensive guarantee service in the industry a  three year next day business exchange warranty for free.

Kodak is the first scanner manufacturer to increase the standard service  warranty from 12 to 36 months, also promising that faulty scanners will  replaced within the next business day. This offer applies to the whole of  Western Europe and all four models in the series: the i1210 simplex and  i1220 duplex for workgroup applications, and the i1310 simplex and i1320  duplex for departmental applications.

As an option, customers can also extend this replacement warranty to  receive on-site support which means that a Kodak service technician will  visit the customer site the next working day to repair the fault. The replacement warranty and on-site service upgrade are rounded off by  Kodaks comprehensive scanner hotline support which helps to minimise  downtimes. The English-speaking hotline will put customers in touch with  well-trained product specialists who will help diagnose problems, guide  users through software installations and handle all warranty issues,  thereby helping customers to solve their own problems immediately. If this  is not possible, Kodak will arrange for the hardware to be replaced or for  an on-site visit to be organised.

Jon Tripp, marketing manager, Kodak Document Imaging says, Simply put, were  offering the latest scanner technology with an unrivalled service deal to  make the i1200 and i1300 the most compelling scanner solution for  business.

The KODAK i1200 and i1300 Series have the smallest operational footprint  available today, combined with a series of new unique features to improve  ease-of-use and practicality.  These include the following:

Tilt and scan Scanner users often have to physically bend around their  scanners in order to operate the units. The new KODAK scanners are the  first in industry to have been ergonomically designed and include an  adjustable feeder which means the angle can be conveniently set to  accommodate ad-hoc or batch scanning jobs for any available workspace.

Smart touch scanning sending images to different destinations can be a  complicated procedure, and the KODAK i1200 and i1300 Scanners now have  Smart Touch scanning capabilities which simplifies this whole process.  At
a touch of button, end-users can now easily scan documents to print,  network folders, desktop applications or automatically create searchable  PDFs and emails.

Attachable, tethered flatbed accessory The optional, detachable,  tethered flatbed unit connects to the scanner base using a two-metre  cable. This means it can be placed to best suit space and workflow  requirements as well as capturing fragile or bound documents at high  optical resolutions of up to 1200 dpi.  Most competitive scanners do not
have such flexibility while the few that do, only offer a fixed mechanical  connection.

The KODAK i1200 and i1300 Series can scan a wide range of documents from  wallet-sized plastic ID cards to A4 paper, even long documents like credit  or insurance applications, loans, medical monitoring strips and geological
exploration monitoring logs. The i1200 Series is designed for workgroup applications with a scanning
speed of 30 pages per minute, while the i1300 is aimed at departmental  level usage with up to 60 pages per minute in black & white, greyscale and  colour.

The four models are available in versions for single-sided and  double-sided scanning, and come with Kodaks enhanced Perfect Page  image-processing technology to ensure high-quality scanned images.  Perfect Page has features to de-skew and crop images, along with dynamic  iThresholding which automatically adjusts the brightness and contrast of  documents, no matter what order they are scanned in.  This immediately  improves staff productivity as images dont have to be rescanned or  settings altered on a per document basis.

It is expected that the KODAK i1200 and i1300 scanners will be available  from Kodak sales partners from the end of September 2006.  The list price  for the i1200 series starts at 799 and the i1300 at 1595.