As part of its continual strategy to offer customer and partner support worldwide, KODAK Service & Support, Eastman Kodak Companys global service organisation, announces the opening of new offices in Israel (Tel Aviv), Poland (Warsaw), and South Africa (Johannesburg).
Encompassing the complete product portfolio, Kodaks field engineers and technical specialists will now provide industry-leading expertise locally in these growth markets, servicing and maintaining document imaging equipment, commercial print equipment and software and storage systems.
Colin Cooke, Kodaks European Business Development Director, explains, A direct field presence in Israel, Poland and South Africa is a significant step in our ability to improve service availability for current and future worldwide manufacturers. It provides Kodak significant competitive advantage to help secure exclusive service relationships with more and more partners and enterprise customers. People want local support to ensure total equipment reliability from an organisation they can trust to deliver.
With over four decades of experience, KODAK Service & Support has some 3,300 professionals operating in more than 120 countries who offer a price-competitive, extensive and quality service.
KODAK Service & Support offers a range of services including:
Maintenance agreements, ranging from on-site service to advanced exchange and depot options, preventive maintenance, and choices of coverage up to 24 hours a day, 7 days a week, and 365 days a year in most areas.
Warranty enhancements that extend many basic manufacturer offers.
- Extensive spare/replacement parts logistics.
- With storage systems, enhanced services such as installation, training, relocation, data conversion, or optical disk cleaning.
- Help desk, from locations in Asia, Australia, Europe, and the Americas, with multi-lingual capabilities.