Corporate email black hole plugged with new content management solution

Most companies now accept that there is a need to store, share and retrieve most office documents, such as Word, Excel and PowerPoint files, but few currently capture or use the much wider and more relevant data currently locked up in email inboxes and folders. This exclusion is now becoming a critical issue as a corporate black hole of information is opening up, with firms being unable to utilise the vital knowledge retained in emails.

To resolve this issue, there is now a combined solution to the problem of email and content management storage and retrieval. Datum International has successfully integrated AfterMails email intelligence software into their own KnowledgeWorker Enterprise Content Management Suite (ECMS), providing a powerful tool for firms who wish to take control of their emails and documents, as well as being able to handle compliance regulations and in the case of government authorities, Freedom of Information requests.

Les Paul, Managing Director of Datum International, comments, We looked long and hard for an email technology that would provide us with the key to getting at the email knowledge base but found the market wanting. For too long email has existed outside the information store; its inherent business value has been chronically overlooked. This new solution will transform the way users take advantage of the wealth of knowledge contained within email and will also simplify the way companies manage compliance issues.

Datum Internationals KnowledgeWorker is a web services based software suite accessed via a web browser or MS Office and Outlook. It allows organisations to create a framework enabling all company documentation and knowledge to be stored directly into a central repository for easy access. Key functions include automatic audit trailing, which makes provisions for company-wide accountability, and version control which significantly reduces duplication of work, providing a return on time and effort.

AfterMail, also web-based, works alongside an organisations existing email server in order to manage email data more efficiently. Email knowledge is retained through the capture and intelligent storage of all email traffic, allowing the end user to search and report on the entire information store. The software will complement Datums existing KnowledgeWorker suite by converting email from an unwieldy mass of data into a legitimate enterprise information resource.

Sean OReilly, Sales Director of AfterMail, explains, Our partnership with a well-respected content management vendor, such as Datum International, provides us with an excellent opportunity to extend the reach of the AfterMail product into the UK market. More importantly, this, best of breed partnership gives companies the chance to benefit from the principles of Knowledge Management when applied to the email information store. With the addition of AfterMail to their existing KnowledgeWorker software, Datum now possesses a market-leading and comprehensive Knowledge Management solution.