Esker survey reveals electronic document delivery trends

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A survey of UK organisations by Esker, a leading provider of fax and document delivery solutions, reveals that they are turning increasingly to email and fax to deliver business-critical documents, such as invoices and statements.

Responses from the survey, which was sent out to around 10.000 organisations including major airlines and manufacturing companies, reveal that 90 per cent are using email and 75 per cent are utilising automated fax to deliver their documents.

The survey also shows an increasing trend towards electronic invoice delivery, with over 25 per cent of respondents sending invoices by email. In terms of the types of documents that organisations intend to send out electronically in the future, invoices, purchase orders, statements and remittance advices head the list.

Theres no doubt that businesses are moving away from inefficient printing and mailing of documents and embracing a multi-channel approach that includes automated email or fax delivery of business-critical documents, said Bashrat Din, managing director of Esker (UK) Ltd. They realise that they can eliminate document drag by enabling a major reduction in overheads related to the printing, mailing and storage of paper documents, and seriously compress business processes such as the invoice-to-payment cycle. So its no longer a matter of if organisations will accommodate electronic document delivery, but how and when.

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