Reqio today announces the launch of Reqio Mobile, a release of its software suite which enables structured product information to be accessed through Microsoft Windows Mobile powered devices. Organisations increasingly need information on the move, providing immediate access to crucial data which will make their jobs easier and more effective. Reqio Mobile delivers exactly this and broadens the availability of up-to-date, reliable product information to beyond the traditional enterprise network.
Developed as an extension on Reqios proven Product Information Management (PIM) technology, which is implemented in some of the most complex supply chains in Europe, Reqio Mobile enables a new breed of wireless information. Now, service engineers can immediately find the exact part required for a repair; replacement stock can be ordered the minute an item has been used and Head Office can maintain an up to the minute inventory of parts held by remote workers.
Reqio Mobile was initially developed to address the needs of MRO (Maintenance, Repair, Operations) organisations with field repair staff to address the following problems:
Up to 30% of all replacement parts are incorrectly ordered;
On average 10% of service visits do not rectify equipment breaks;
68% of customers cease to trade with a supplier because of the way they are treated (Source AFSMI);
Engineers typically need to carry around numerous ring binders holding parts diagrams etc. which are not up to date and do not manage superseded parts;
Service call costs are typically between 100 and 300 per visit, therefore one unnecessary call per week costs the organization an average of 10,000 per engineer each year.
Reqio Mobile enhances the performance of service engineers by empowering them with the same depth and quality of information as is available in the office. Field staff no longer have to transport large tomes of documentation with them to prepare for a job, they can instead instantly retrieve technical drawings, parts information and stock availability from their hand-held device at exactly the moment they require it.
Reqio Mobile delivers unrivalled benefits to organisations:
Improves customer service and satisfaction;
Reduces number of 3rd and 4th call visits required;
Increases engineer productivity and reduces associated costs;
Frees up expensive technical expertise at head office;
Increases revenue of aftermarket sales of spares customer experience shows this to be up to 30%;
Enables immediate invoicing and spares replenishment through wireless update;
Reduces procurement and administration costs.
Reqio Mobile is already in production at JLA, the UKs leading provider of commercial cleaning equipment. Steve Burrows, IT Director for JLA comments, We wanted a solution that would provide our engineers with portable, accessible and reliable information about the parts they need in an easy-to-use, intuitive manner. Of all the software we saw, Reqio fulfilled this need most fully.
Stewart Holness, CEO for Reqio adds, We are excited by the early market interest we have received for mobile based product information; the acid test for complex technology is whether or not real organisations see immediate value in the solution with our mobile offering we have growing customer demand. Accurate information is fast becoming the lynchpin of every successful organisation and with Reqio Mobile access to that information is no longer limited by location.