Sandpiper Corporation Ltd today announced that it has won a key contract to supply Lane Group plc with an integrated mobile computing and printing solution in support of its market leading home delivery services.
With over 40 years experience and in excess of 450 vehicles, Lane Group plc is a national logistics company, providing dedicated distribution services throughout the UK in all areas of the retail, manufacturing and high tech business sectors.
In meeting the complex logistical considerations encountered by its customers, Lane Group has developed a number of bespoke software solutions designed to meet specific client needs. These include systems for call centre services and the management of timed delivery bookings, plus transport planning through to follow up after delivery compliance.
In response to the needs of a number of its home delivery customers, Lane Group developed the Lane Mobile Management System (LMMS). This system controls and monitors deliveries to home consumers using rugged handheld mobile computers with integrated barcode scanners. Currently 2.5 million items a year are scanned at the point of delivery.
Having reviewed the requirements, Sandpiper recommended and supplied Intermec 760 Colour series mobile computers with integrated 2-D image, scanners, and GPRS communications. These Handhelds also have sufficient power and memory to provide comprehensive multi-functional support for drivers and crew on the road, and at the depot.
In addition to the Handheld computers, and following a thorough evaluation of available options, Sandpiper supplied over 35 Intermec PW40 workboard portable thermal printers. This device positively locates and interfaces the Intermec 760 creating a one-piece portable rugged unit that allows the driver to print a Proof Of Delivery document listing all the goods that have been delivered, any discrepancies and an image of the recipients signature captured from the screen of the handheld computer. An electronic file copy is also archived back at HQ and available for display on a secure web enquiry.
Sandpipers focus is Customer Service says Simon Hagenbuch, Sandpipers Managing Director, and to ensure that Lane Group are utilising these technologies to the maximum, we have customised the solution to meet other of Lane Groups customers requirements.
Sandpipers contribution to our successful mobile solutions has been immensely important for a growing number of our major customers stated John Bartlett, Lane Groups Head of Management Services. Through their proactivity many difficult problems have been solved, allowing us to concentrate our efforts on process change and compliance to virtually guarantee high quality end-to-end supply chain services.