Epson's easy-to-use and highly-reliable Intelligent Register is at the heart of a new EPoS system, rolled out by the National Maritime Museum Cornwall, to manage various aspects of the popular tourist attraction. Based on LeisurePOS software from Glasgow-based Gamma Dataware, the system handles admissions, retail point of sale, corporate bookings, membership and stock control.
Welcoming 160,000 visitors a year since opening in 2002, the National Maritime Museum Cornwall is committed to conservation, research, education and entertainment and is home to a wide range of exhibits, books and archives. Housing a caf, retail shop and lecture theatre with state-of-the-art presentation facilities, the museum is a popular venue for corporate events and hospitality.
"With so many elements to address, the criteria for our new EPoS system was that it must be fully-integrated, reliable and enhance customer service," commented Peter Mason, head of trading at the National Maritime Museum Cornwall. "As a busy attraction with hundreds of visitors a day, we can't risk any kind of system downtime and so having complete confidence in a solution that would be up and running at all times is crucial."
To address their needs, Gamma LeisurePOS has been implemented throughout the museum's entire front of house and back office management systems. Software modules including Admissions, Retail PoS, Intex Payroll and ACCPAC Advantage Series Financial have been installed. In addition, a Ticketing and Gift Aid module has also been included, enabling transactions to be processed in compliance with the Inland Revenue's Gift Aid scheme, which, as a registered charity, is critical to the museum.
At the point of sale, Epson's intuitive touchscreen IR - with built-in fast and reliable TM-T88III receipt printers - allows transactions and admissions to be processed more quickly and enables on average, a cash sale to be completed in 20 seconds, with a credit card transaction taking around 35 seconds.
"The system's provided us with a totally seamless solution," concluded Peter Mason. "The software was especially adapted to meet our needs and the touchscreens are so simple and easy-to-use - in no time staff were fully proficient and therefore able to offer visitors an even better experience."
Established for over 30 years as the world's premier printer manufacturer, EPSON has the widest range of PoS printers and touchscreen solutions in the world, each designed to be the best in its class, and built to meet quality and performance criteria that set the industry standard.
EPSON's best of breed thermal, inkjet and impact printers for the Point of Sale have long been the choice of major retailers in the UK and overseas. The company has also been at the forefront of innovations such as 2-colour receipts, single insertion cheque printing and drop-in paper load.
Together with its channel and system partners, EPSON offers system solutions for all retail and hospitality environments. The company's range of fully integrated touchscreen terminals includes the powerful Intelligent Register (IR) and SR-600.
For further details, please contact David Ormerod, EPSON Retail Technology Division (RTD), Campus 100, Maylands Avenue, Hemel Hempstead, Herts, HP2 7TJ. Tel: 01442 227318 Email: firstname.lastname@example.org Web: www.pos.epson.co.uk