TestLink of Poole, Dorset, has opened a purpose-built European service hub in Prague to support the overnight repair of IT hardware and other electronic equipment for UK manufacturers, maintenance providers, and corporate users. TestLink offers managed services for customer call response, equipment repair and distribution of some 250,000 PCs, mobile phones, ATMs and other electronic equipment each year in the UK, valued at 6.5 million.
Companies can achieve cost savings of as much as 30 per cent when they outsource repair and inventory management to TestLink, compared with UK-based services, according to Greg Hughes, managing director. The opening of the new service hub - located 10 minutes travel from Prague airport will ensure further cost and logistical benefits, he says. The company
retains country-located facilities for managing, documenting and monitoring client services throughout the EU.
NCR Corporation is one of the first companies to use TestLink's new service hub. Mike Snell is Director, Service Logistics, Europe/Middle East/Africa. He says: " TestLink as a strategic partner has constantly sought to reduce our ATM repair costs without compromising quality or service levels. The move to Prague has already shown significant cost savings and will support NCRs ability to provide quality logistics support across mainland Europe and the UK".
TestLink undertakes repairs and refurbishment as well as asset management and tracking, to maximise electronic equipment performance, life expectancy and value, whilst reducing life-cycle costs. The service includes removal of end-of-life equipment for resale or disposal, in accordance with data security procedures and environmental legislation to ISO 14001.