3Com Corporation (Nasdaq: COMS) today announced that its 3Com Global Services organization has introduced two new worldwide service authorization programs, designed to reward and recognize 3Com's Focus channel partners for commitment to service excellence. The Authorized 3Com(r) Service Delivery Program benefits 3Com channel partners who provide their own services to support 3Com network products. This program is open to all 3Com Gold and Silver level Focus partners, as well as to 3Com Bronze level partners with NBX Voice Authorization. The Authorized 3Com Service Reseller Program benefits 3Com channel partners who resell 3Com service offerings. This program is open to all Gold, Silver and Bronze partners registered in 3Com's Focus Program, a well-established channel partner program to help channel partners deliver superior solutions to customers.
"We work closely with our channel partners to deliver service excellence to our customers worldwide," said Sue McKeown, channel director, 3Com Global Services. "We offer a wide variety of 3Com services for resale and collaborate with channel partners who deliver their own branded services for 3Com products. The combination of 3Com's broad product portfolio and expert services deliver superior business value to our partners by providing a complete solution that ensures customer satisfaction and loyalty. Through these new service programs channel partners can increase their support relationship with 3Com, grow their service business, and reap benefits that include additional discounts, 3Com web site listings, sales leads, and access to exclusive program resources."
"The new Authorized 3Com Service Delivery Program is the program we have been asking for because it helps differentiate resellers and it helps to highlight partners who deliver a full solution and provide high levels of service and support," said Robert C. Betzel, President, Infinity Network Solutions, Inc. "We welcome the ability to showcase Infinity Network Solutions' competency in providing maintenance and onsite professional services to 3Com customers. We take pride in our technical skills, and 3Com's formalized service authorization program validates our capabilities and the investment we have made in training. Our customers can rely on our local service presence, and the fact that, through the Service Authorization program, Infinity Network Solutions has 24x7x365 access to back-up support from 3Com's Global Services Organization."