HHP, a leading provider of image-based data collection solutions, has launched a new service agreement programme - HHP Global Services.
Under the terms of the new programme, customers can choose different levels of service that best suit their business needs, in addition to the regular product warranty. Three value added service agreements are included: HHP Gold, HHP Silver and HHP Bronze. Each level has its own guaranteed turnaround time, features and advantages.
The new service agreements are offered directly as well as through HHP resellers. Apart from making the return of broken equipment easier and less costly for resellers, the programme provides resellers with a valuable revenue generating opportunity in addition to their service offering.
The launch of the new Global Services programme underlines HHP's aim to continually increase its customer service. For this reason, HHP has also upgraded its RMA solution. With this FedEx-based RMA tool, HHP partners and customers can arrange pick up of broken equipment online. Furthermore, the system enables tracking of the location of this equipment and the status of the repair. The RMA tool can be accessed via the partner area of the HHP website. Pickup and shipment when arranged via HHP's RMA tool is completely free.
"The Global Services packages offers companies peace of mind and, more importantly, helps minimise unexpected costs," said Bruno Bchard, director Professional Services at HHP. "The guaranteed turnaround time enables companies to reduce the overall downtime and saves them the hassle and the costs of sending over a product for repair."
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