AIIM’s research indicates that 63% of UK respondents have little or no confidence that emails related to commitments and obligations made by themselves and their staff are recorded, complete and recoverable. This compares to 56% in last year’s survey. The figure for public sector organisations rises to over 70%. When asked, “If your organisation was sued by a former customer or citizen, how long would it take to produce all of the information related to that person?” 27% cited more than one month.
 
According to Doug Miles, AIIM’s UK Managing Director, “These results indicate that investment in document and email management systems is failing to keep pace with the email deluge. It also suggests that recent high profile cases may have alerted organisations to their potential vulnerabilities.” The research also reflects a general lack of control over all non-paper records, with 51% not confident that their electronic information is accurate, accessible and trustworthy - up from 44% last year. “For larger organisations, savings in legal discovery costs alone could justify an ECM investment,” says Miles.

AIIM will address these issues at its 2008 AIIM Roadshow, which visits five UK cities – Glasgow, Bolton, Coventry, Bristol and London – from April 28th to May 2nd. This year’s educational theme is “Piecing together the Information Puzzle” and industry experts will deliver information and advice throughout the week. Over 35 suppliers will demonstrate document, email and records management software along with document scanning and forms recognition systems. The SharePoint Solutions Theatre, sponsored by Microsoft, will highlight applications that inter-work with MOSS 2007.

Registration for this free event is at: www.aiimroadshow.org.uk 

The annual AIIM survey researches the state of the market as indicated by responses from 650 AIIM end-user members in Europe and North America. Graphs of the above results are available at:

http://www.aiimhost.com/pr/AIIM_End-User_Survey2008_PR_ Reference.pdf 

The 2008 AIIM Roadshow will visit Glasgow: April 28th, Bolton: April 29th, Coventry: April 30th, Bristol: May 1st and London: May 2nd.

About AIIM

AIIM is the international association for Enterprise Content Management. It represents the Information Management community and supports the interests of users and suppliers of technologies and solutions used to capture, manage, store, preserve and deliver information.